1G (or 1x) 2G


The 1st generation of wireless technology that was purely analog for voice transmission and not much else (introduced in the early 80s).



The 2nd generation of wireless that saw the first entry of digital voice that delivered better quality and more capacity but very slow data through CSD (introduced in the early 90s).



The 3rd generation of wireless that delivered greater speeds for data trans- mission (projected standard for mobile of 384 kbps).






The 4th generation of wireless that delivered the first true “Mobile Broad- band” data service (marketed as LTE, WiMAX, & Sprint Spark).




Android OS


The operating system developed by Google in support of certain mobile smartphones and tablets.






Automatic Vehicle Location. A term typically used to describe an application of GPS for transportation companies.






Billing Account Number. Most carrier account numbers assigned to the customer are referred to as BANs.




Blackberry OS


This is the operating system developed by RIM in support of Blackberry devices.






Bring Your Own Device. The ability for the customer (mobile subscriber) to bring their existing phone (BYOP), if compatible, from one carrier network to another.






 Code Division Multiple Access. This is a standard of wireless network technology being used today in the US by both Verizon and Sprint.






 A cloud service is any resource that is provided over the Internet as Services opposed to on premise (e.g. physical hardware such as a computer or server)






Customer Relationship Management. A CRM system allows businesses to manage business relationships and the data and information associated with them. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.






Circuit Switched Data. This is a dial-up connection for data transmission; it’s a very old and antiquated technology.






 Electronic Serial Number. A number specific to the phone that identifies the wireless subscriber to a CDMA network.






Early Termination Fee. These are fees imposed on the customer who terminates service with their wireless carrier prior to their contract expiration.






Gigabyte (data measurement). A Gigabyte is 1,073,741,824 (230) bytes or 1,024 Megabytes, or 1,048,576 Kilobytes.






Global Positioning System. The ability to visualize, in real time via satellite, the movement of a particular object.






Global Systems for Mobile Communications. This is a standard of wireless Network technology being used today by both AT&T and T-Mobile and is common in Europe as well.






A commonly used, wireless term that describes the temporary suspension of a mobile phone number or account due to non-payment or late payment.






International Mobile Equipment Identifier. This is a unique number given to a mobile phone used to identify the phone or device ONLY to a GSM Network.






This is the operating system developed by Apple for all of their computer and mobile products (e.g. MAC, iPhones, iPads, etc.).






Kilobyte (a data measurement). A Kilobyte is 1,024 bytes.






Kilobytes per second (a measurement of data speeds).






Long Term Evolution. Commonly marketed as 4G LTE and is a standard for wireless communication of high-speed data for mobile phones and data terminals.






Megabyte (a data measurement). A Megabyte is 1,048,576 bytes or 1,024 Kilobytes.






Megabytes per second (a measurement of data speeds).






Mobile Equipment Identifier. A number specific to the phone that identifies the wireless subscriber to a CDMA network.






Mobile Identification Number (i.e. cell phone number).






Multimedia Messaging Service. It’s a standard way to send messages that include multimedia content like pictures and videos to and from mobile phones.






Mobile Network Operator. A cell phone carrier that operates and maintains its own network and offers mobile phone service to its customers.






Monthly Recurring Charge. This is the amount a subscriber pays for their mobile phone plan each month before any additional fees and/or overages.






Mobile Virtual Network Operator. A cell phone carrier that DOES NOT have its own network. Instead, an MVNO has a business relationship with an MNO. An MVNO pays wholesale fees for minutes and then sells the minutes at retail prices under its own brand.






Numbering Plan Area/Numbering Plan Exchange. This is your area code and prefix of an assigned phone number.






This is the action of the mobile subscriber utilizing complementary network technologies (Wi-Fi networks or hotspots) for delivering data originally targeted for cellular networks. As a result this not only reduces network congestion but also reduces personal data usage against the allotted plan allowance and potentially reduces costs.






Operating System. The operating system is the most important program that runs on a computer and provides a software platform on top of which other programs, called application programs, can run; essentially this is the brains of the computer.






Personal Indentification Number. This is similar to a password that a customer will establish to protect their personal mobile account information.






This is the ability for the customer (wireless subscriber) to keep their current mobile phone number and move it from one wireless carrier network to another network.






Personal Telephone Number (i.e. cell phone number).






Research in Motion. The company that developed Blackberry based in Canada.






The ability for wireless carriers to partner with competitors of like technologies to allow their subscribers to use (or share) their Network Towers for mobile communications.






Subscriber Identity Module. A small card/chip that identifies and stores the subscriber information for devices on the GSM Network.






Short Messaging Service. A text messaging service component of the mobile phone allowing short texts of up to 160 characters per message.






This is a term used within the mobile industry by which each individual active mobile phone user is identified by the carrier as a paying customer.






This is the intentional slowing of data by the wireless service provider. This is a reactive measure employed by the carrier networks in an apparent attempt to regulate network traffic.






User Interface. Everything designed into an information device with which a human being may interact, i.e. the total user experience of appearance, response time, etc.






This is a local area wireless technology that allows an electronic device to exchange data or connect to the Internet so long as the user is within eligible proximity.





This is the operating system developed by Microsoft in support of their Windows based smartphones (formerly called Windows Mobile).